"As the Water Works' consultant on customer relations, Ms. Jacobs designed our Service Line newsletter and wrote several issues. In addition to the newsletter, Ms. Jacobs designed and wrote several technical brochures and helped us to resolve several customer service and public relations issues unique to the water industry. She is a talented communicator, skilled in making complex issues easy to understand, and is always willing to go beyond what would normally be expected. I have the highest degree of confidence in Lisa Jacobs and her work."
- Bill Garrett, assistant GM, West Des Moines Waterworks